Privacy Policy

1. Who we are

Steadwell is a document administration and reference material service operating from 240 Chaeng Watthana Road, Pak Kret, Nonthaburi 11120, Thailand. For data-related queries, contact us at [email protected].

2. Data we collect

We collect personal data in the following situations:

• Contact form submissions: name, email address, phone number (optional), and the content of your message.
• Service delivery: when you use our document organisation or digitization services, we temporarily handle the personal information contained within the documents you provide.
• Website usage: via cookies and analytics tools, we collect anonymised information about how pages are used (see Section 5).

We do not collect sensitive personal data beyond what is incidentally present in documents you choose to submit for organisation.

3. How we use your data

• Responding to your enquiry and providing the service you have requested
• Communicating project progress and delivering completed work
• Improving the website based on anonymised usage patterns
• Complying with legal obligations under Thai law

We do not use your data for direct marketing without your explicit consent, and we do not sell your data to third parties.

4. Legal basis for processing

Under the PDPA, we rely on the following bases:

• Contract performance: processing necessary to deliver services you have requested.
• Legitimate interest: responding to enquiries and maintaining website performance.
• Consent: for optional cookies and any marketing communications.

5. Cookies

Our website uses cookies to understand how visitors use our pages. Essential cookies are necessary for the site to function. Optional analytics and preference cookies require your consent, which you can manage via the cookie banner or our Cookie Policy.

6. Data retention

• Enquiry data: retained for 12 months from the date of enquiry, then deleted.
• Client project data: retained for 30 days after project completion, then deleted unless retention is requested in writing.
• Financial records: retained for the period required by Thai tax law (currently 5 years).
• Website analytics: aggregated, anonymised data retained for 24 months.

7. Data security

Physical documents in our care are stored in a locked area accessible only to the assigned staff member. Digital files are held on password-protected systems that are not accessible from public networks. We delete client files following handover in accordance with Section 6.

8. Third parties

We do not share your personal data with third parties except as required by law or to deliver the service (for example, a secure file transfer service). We do not use third-party advertising networks. Our website may link to external resources; we are not responsible for those sites' privacy practices.

9. Children's data

Our services are intended for adults aged 18 and over. We do not knowingly collect personal data from minors. If you believe a minor has submitted data to us, please contact us and we will delete it promptly.

10. Your rights

Under the PDPA you have the right to:

• Access a copy of the personal data we hold about you
• Correct inaccurate data
• Request deletion of your data where no legal retention obligation applies
• Object to processing based on legitimate interest
• Withdraw consent at any time where processing is based on consent
• Lodge a complaint with the Office of the Personal Data Protection Committee (PDPC) of Thailand

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

11. Policy updates

We may update this policy from time to time. Material changes will be indicated by a revised date at the top of this page. Continued use of the website following an update constitutes acceptance of the revised policy.